Position: Senior Community Services Worker (CSW)
Department: Community Services
Reports to: Community Services Manager (CSM)
Employment type: 12 months fixed term contract
Reviewed: April 2023
Award: Social, Community, Home Care and Disability Services Award

Position Summary
The Senior CSW is one of a team of staff who provide support services and work with a range of internal and external stakeholders including clients, staff, Legatees, volunteers, other not-forprofit organisations, ex-service organisations, and government. This includes the Australian Defence Force (ADF), the Department of Veterans Affairs (DVA), Centrelink and other government departments and agencies.

The Senior Community Services Worker (CSW) is responsible for the supervision of direct services to Legacy SA & BH clients, Legatees and the Community Services Team. Provision of leadership within the Community Services Team and supervision of their case management is an essential component of this role.

The Senior CSW is required to build specialised knowledge across the Legacy client groups of Widows, Disability, Youth, and Contemporary Families.

Duties and Responsibilities
• Provide direct support services to beneficiaries community and Legatees in the community alongside the Community Services Team, including:
o Client enrolments, intake and assessment, service planning, reviews and development of case management plans
o Personal support via effective and empathetic listening, guidance and referral as required
o Information regarding how Legacy SA & BH can best provide effective support: such as advice on the DVA application process, access to other community services such as Home Support Packages or Aged Care Assessment Teams and advice on mobility
and safety services
o Referral and advocacy for DVA and Centrelink benefits and other remuneration
o Coordination of complex client interventions and development of supportive
o relationships while implementing case management plans
o Home visiting to Legacy clients by pre-arranged appointments as required
o Liaison with Compensation Advocate to ensure timely collection of pre-claim paperwork
• Maintain accurate client records that comply with policy, legislative and ethical requirements using the Legacy database and the case management plan.
• Inform, support and enable the work of Legatees in service provision to clients via attendance at committee meetings or communication with individual Legatees.
• Research and establish knowledge of key contacts in the community who can assist clients, their families and supporters to access information and services of relevance to their situation.
• Maintain current knowledge of organisational policies and procedures around service delivery and referral. Utilise effective communication skills to relay such information to clients, staff, Legatees, volunteers and other service delivery agencies as required.
• Contribute to team and staff meetings, organisational and departmental continuous improvement activities, policy and procedure reviews and project activities.
• Other duties as assigned.

Selection Criteria
Essential Criteria
• Formal qualifications, of a Bachelor of Social Work or related degree in a similar field and a minimum of three years’ work experience.
• To comply with Legacy Policy, must undertake a National Police Check and obtain a Child Related Employment Screening Clearance, Child Safe Environment training and First Aid Training.
• Demonstrated experience providing assessment, individual planning, and support to clients in the context of an organisation delivering client services such as aged care, home care, youth, mental health or disability within related standards and legislation.
• High level interpersonal, verbal and written communications skills, able to engage personably and effectively with Legatees, management, staff, volunteers and stakeholders from a wide range of backgrounds, including older Australians and persons from the ADF and ex-service community.
• Accomplished computer skills including high competency in the use of Microsoft Office 365 products and a variety of databases.
• Unrestricted South Australian Driver’s Licence for outreach services. All Legacy Staff are required to show proof of covid 19 vaccination and current influenza vaccination.
• Organisational and time management skills, ability to manage work flows and balance competing priorities to ensure deadlines are met and records are current.
• Ability to maintain confidentiality and to demonstrate maturity, discretion and judgement, particularly in matters involving sensitive issues.

Desirable Criteria
• Work effectively with a large volunteer workforce.
• Familiarity with the ex-service community would be an advantage.

Special conditions of employment essential for this role:

• Must maintain a current Police Check and Child Related Employment Screening check.
• Must maintain a valid & unrestricted current Driver’s Licence, have a reliable vehicle and be willing to use it for Legacy business.
• Must be physically able to lift and manoeuvre loads to set up and pull down events and functions.
• Must be flexible in regard to working hours as some out of hours work is applicable to the role.
• Legacy SA & BH require all staff to be vaccinated against covid and influenza.
• The above is not an exhaustive list of duties to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the organisation.

Applications should be submitted via email to: [email protected]

Cherylea Williams – Community Services Manager

Applications to be received by COB Wednesday, 5th May, 2023

            Note: Suitable applicants may be contacted prior to the closing date.